Sales Terms

GENERAL SALES TERMS AND CONDITIONS

PLEASE READ CAREFULLY

  1. Thank you for working with Mondo Contract. In order to ensure a successful completion of your purchase, please take a moment to review the general sales terms and conditions as well as your sales order. The following general terms and conditions govern all orders and purchases from Mondo Contract LLC.
  2. All prices are F.O.B. our warehouse and include standard carton packing. Prices do not include warehouse out-charges if applicable, shipping, storage, taxes, nor installation. Due to change in the cost of labor and materials, all prices are subject to change without notice prior to the issuance of a final order invoice. Contact your sales representative for the pricing of all specifications.
  3. All orders are to be in writing to avoid error and/or duplication. Telephone or verbal orders are not accepted. All orders transmitted electronically must be forwarded to us in their original form within five days of transmission. All purchase orders should be sent to 7561 W Sunset Ave, #204, Los Angeles, CA 90046.
  4. Order confirmation must be in the form of a signed invoice and signed terms and conditions. All orders are subject to the terms and conditions set forth herein and on the acknowledgment, notwithstanding any variance in terms and conditions set forth on the customer's order form. The order acknowledgment is intended as a complete, exclusive, and final statement of terms and conditions of agreement between seller and the customer with respect to the purchase and sale of the goods on order. Mondo Contract LLC is not responsible for errors in specification and considers the order acknowledgment to be binding. Modification to an acknowledgment will place the order on production hold until all aforementioned changes are confirmed in writing to us and re-acknowledged by Mondo Contract LLC. We will inform the customer of changes in lead time, if any. We maintain the right to increase pricing should the changes so merit, and any decrease in dollar value or number of items is subject to the terms and conditions as set forth in the cancellation section herein. No orders are binding until delivery of the acknowledgment.
  5. Please note that colors displayed on screens may differ from the actual color of materials due to variations in screen settings and lighting conditions. We strongly advise requesting a fabric or material sample prior to placing your order to ensure satisfaction with your selection. Once a fabric is chosen and the order is placed, Mondo Contract is not responsible for any perceived color differences between the material and its on-screen representation. Digital photos on screen may differ from actual items in terms of color due to lighting during photo shooting or the monitor's display. The position of pattern or design may slightly differ from what you see on screen. If a color or material sample is required, please ask your sales representative to provide one prior to placing an order.
  6. Please be sure of your choices when placing your order. The acknowledgment of an order by Mondo Contract is final and binding and not subject to cancellation. Production begins shortly after the order is placed. There is a minimum charge of 25% or more for a restocking fee at our discretion, plus any delivery and assembly charges. This applies to all product lines.
  7. All orders are made especially for you and cannot be returned. A return, if applicable, cannot be accepted without written consent and shipping instructions from Mondo Contract. No returns are permitted on special or custom orders or for items upholstered in C.O.M. and C.O.L.
  8. Most items at Mondo Contract carry a standard lead time of 14 to 16 weeks from order confirmation, depending on the manufacturer and product specifications. Custom orders and items specified in C.O.M. or C.O.L. may require additional production time, as lead time does not begin until all C.O.M. and C.O.L. materials have arrived at the factory. Lead times are estimates and are subject to change due to manufacturer schedules, material availability, and shipping conditions. Your sales associate will provide a specific lead time estimate at the time of order and will keep you informed of any changes throughout the production process.
  9. All sales are final. Dissatisfaction due to buyer's remorse, personal preferences, or changes in project requirements after the delivery of the product will not be grounds for return or refund.
  10. It is the sole responsibility of the client to verify and ensure that the products purchased comply with all applicable local, state, and federal codes and regulations for their project location. Mondo Contract assumes no liability for non-compliance with such requirements.
  11. A full payment is required when placing an order not exceeding $10,000. For orders exceeding $10,000, a 50% deposit of the invoice total is required at the time of order, and you will be contacted once your order is complete with production. The order balance is due upon production completion. Balances are to be paid by cash, credit card, wire transfer, or check. No credit cards can be accepted to pay the balance for orders over $10,000. A $100 fee will be charged for any returned checks. Balances received more than 30 days after the order arrival will be subject to an interest charge of 5% per month or any part thereof. Upon receipt of your final payment, your order will be released and you will be contacted directly by the trucking company to arrange a convenient delivery time.
  12. We will accept Customer's Own Fabric or Leather, but reserve the right to judge whether or not a fabric or leather is suitable for use on our frames, as well as the method of application. Mondo Contract will only approve that a fabric or leather can be cut, sewn, and applied to our frames. The customer is responsible for all properties and characteristics of said fabric: repeats, widths, care, backing, application methods, yardage, defects, reaction to the upholstery process, etc. Refer to the C.O.M. and C.O.L. terms and conditions for additional information.
  13. Shop drawings may be required for custom and modified orders, particularly when dimensions, configurations, or specifications deviate from standard catalog items. Where applicable, shop drawings will be prepared and submitted to the client for review and written approval before production begins. Production will not proceed until shop drawings have been formally approved in writing. Any changes requested after approval may affect lead time and pricing.
  14. Throw pillows are usually optional. Check with your sales associate whether or not they need to be ordered separately.
  15. The customer is responsible for verifying building access and all entry measurements. Measure all entryways, stairways, and/or elevators to be sure that the pieces you are ordering will fit through clearances upon delivery. Extra charges will be assessed for walkups and extra time needed for unusual circumstances, redeliveries, etc.
  16. Deliveries are Monday to Friday. Extra charges will be assessed for weekend deliveries.
  17. All custom and out-of-stock arrival dates are approximate and are subject to change. Your sales associate will keep you advised of any delays as the information is received.
  18. White glove delivery and installation occur on the same day. Any additional trips by installers to a delivery site are billed at additional cost to the client.
  19. Please review your sales receipt to make sure that we have your correct bill-to and ship-to information, including correct addresses and phone numbers. In addition, review all pertinent information regarding the merchandise ordered.
  20. Merchandise may be delivered at one time or in partial shipments at the discretion of Mondo Contract.
  21. Make all claims for damages due to shipping to the carrier. Returning a shipment is not accepted by Mondo Contract unless specifically authorized by us in writing.
  22. Inspect all merchandise upon delivery. While drivers are still present, please call Mondo Contract's office with any concerns or questions and remember to record any problem on the driver's ticket. If you have a concern, problem, or quality issue, we will work with you to correct it. We reserve the right to determine the best possible solution for any problems that may arise. Mondo Contract assumes no liability for damages incurred during storage after the product has been delivered to a storage facility.
  23. Storage charges will commence 30 days after order arrival and will be billed to you directly by the storage company.
  24. Quickship products are not subject to order cancellation or returns. Quickship orders cannot be modified or canceled after confirmation. These items are non-returnable under all circumstances.
  25. We strive to expedite production and deliver products within the listed lead times. However, current timelines may be extended due to global shipping backlogs and delays. Orders may also be affected by strikes, government regulations, acts of God, or other causes beyond our control. Such delays, including those caused by carrier disruptions or material shortages, are considered force majeure events and do not justify order cancellations or refunds. While these delays are beyond our control, we remain committed to monitoring all situations closely and providing transparent updates throughout the shipment process.
  26. The client is responsible for ensuring the structural integrity of walls, floors, ceilings, and other surfaces where products will be installed. Mondo Contract does not make recommendations or verify the suitability of any surfaces for installation. The company assumes no liability for damages caused during or after the installation process.
  27. All products sold by Mondo Contract include the manufacturer's warranty covering defects in production and materials. Warranty terms vary by vendor and product. Warranties do not cover damage resulting from improper use, normal wear and tear, exposure to conditions outside the product's intended use, or damage incurred during customer-arranged shipping or installation. For specific warranty information, please contact your sales associate.
  28. Any disputes arising from this agreement shall be governed by the laws of the State of California and resolved exclusively through arbitration in Los Angeles County.

Please do not hesitate to speak to your sales associate concerning any questions you may have about your order. Once again, thank you for choosing Mondo Contract. By submitting payment toward the latest invoice from Mondo Contract, you are agreeing to the terms and conditions as listed above.

Mondo Contract LLC | 7561 W Sunset Ave, #204, Los Angeles, CA 90046 | T: 213.505.0565 | www.mondocontract.com

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